Refund policy

Due to the nature of our products, we cannot accept returns. However, exceptions may be made within a 7 day period of receiving the product if the following conditions are met:

  • The product is unused, unaltered, and in its original packaging with all components intact.
  • Manelli Hair will determine if the item qualifies for a return.
  • Return shipping costs are the buyer's responsibility.

If approved, the product must beΒ in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Β 

To start a return, you can contact us at hello@manellihair.com. Please note that returns will need to be sent to the following address: Β  Β  Β  Β  Β 6 Journey Ste 155 Aliso Viejo, CA 92656

If your return is accepted, you will be charged a 10% restocking fee, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Β 

You can always contact us for any return questions at hello@manellihair.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of received item. Please remember it can take some time for your bank or credit card company to process and post the refund too.Β 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@manellihair.com.